The Very Best In Advanced
Parts and Service Training

Team Taught by Arkona Specialists, Mike Nicholes, and Richard Owen
Register Now
Seating Limited to the First 20 Registrants

Read the glowing comments made by seasoned managers regarding the training recently held here in Salt Lake City:

"Interactive training with an industry expert and a DMS professional actually show and describe what is going on. This is the best training I've ever seen in the past 18 years of attending seminars."
Brad Kiesow - Michael Hohl Honda

"I thought having both Arkona and an consultant together was great. Both supported each other very well. Thank you! This type of training pumps me up for work. More please."
Terry Murphy - Grand Junction Chrysler

"Very nice! We could log into our own store and apply real numbers."
Matt Braun - Allan Vigil Ford

"This was the most useful and enjoyable product training I have ever been to."
Aaron Paugh - Hilbish Motor Company

Workshop Agenda Detail

Parts - Mike Nicholes

- Parts Manager is a Money Manager
- Approaches to Stocking Parts
- Parts Checklist Line by Line
- Inventory Cycle
- Life Cycle of a Part
- Average Inventory and Demand
- Accounting Principles and the Parts Department
- Stock Purchases
- Ratios
- Obsolescence and its Measurement
- Parts Return Policies
- EOQ and Beyond
- Personnel Expenses
- Personnel Management
- Productivity and Efficiencies
- Automatic Stock Replenishment
- Working with Documents – Evaluations and Trends

Training Locations and Hotel Accommodations

Service - Richard Owen

- Identifying Problems and Opportunities
- Absorption Rate Comparisons
- Added-Value Sales Approach
- Cashiering
- Service Reservations System
- Steps to Completing the Repair Process
- Service Advisor’s Responsibilities
- Professional Image
- Parts Availability
- Service Delivery System
- Management Checklist
- Sales and Profit
- Daily Operating Control Report
- Calculating Profits
- Flat Rate Hours vs. Clock Hours
- Work Distribution
- Quality Inspection Procedures

Parts Workshops

Jun 10-11 2008

Oct 22-23 2008 Canceled

Service Workshops

Jun 12-13 2008

Oct 20-21 2008
Canceled