ARKONA CRM Training
Classroom | Online
Service Department
Classroom Training
2008 Classroom Schedule
Apr 21-22
Jul 21-22
Service Training will include:
- Training hours from 8:30 AM - 4:30 PM on first day, 8:30 AM -
1:00 PM on second day
- Expert training provided by Arkona's top technicians
- Best practices discussions so you can get the most out of
your DMS
- Classes that are limited to 20 people per course
- Lunch provided by Arkona on second day
See course outlines below registration form. Complete the form below*
to sign up for Arkona Dealer Training. All fields are required. This
form must be completed for each person planning on attending.
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Course Outline
Cost: $295
Type: Classroom at ARKONA
Duration: 2 Days
Prerequisites: Experienced in the use of the ARKONA DMS
Skills Trained: Advanced course in daily operations including
repair orders, scheduling, vehicle status and dispatch procedures training.
- Application Environment
- Initial Values
- Warranty Delay, Function, Dispatching Buffers, Setups, etc.
- Service Group Setups/Modifications, Labor Rate Increase, Price Levels
- Labor Ops
- Labor Op Setups, Warrant (Corrective), Inactive
- Tech & Service Advisor Setup/Security
- Policy Adjustments
- Appointments Setup/Modification
- Discount Setup/Usage
- Internal Pay Types Setup/Usage
- Repair Orders
- Service Advisor Screen Interpretation/Function/Update/Setup
- Appointment Creation/Modification/Update/Convert to Repair Order
- Service Repair Order Functions
- Gross Profit, Costumer Special Order Parts, Applying Discounts, Line Totals, Costumer Phone List, Feedback, Customer Notification, Deductible Override, Estimate Update
- Customer Information
- Customer Value, Customer Pricing/Compensation, Customer Vehicle/Notes, Correct Spelling, Change Owner
- Purchase Order Creation, Modification, Attaching to RO via Sublet
- Dispatching Management Selection/Modification/Interpretation/Functions
- Shop Status, Work to Do, Work In Progress, VIP Analysis, etc.
- Warranty Submission
- Labor Profit Analysis
- Reports Analyzing and Evaluation
- Tech Time Adjustment - How and When To Use It
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Training Terms and Conditions
ARKONA classroom training at our headquarters office is available
for the price listed for the specific course. Airfare and landed
costs for the trainees are the responsibility of the respective dealerships.
Payment Options
Purchase Order: To establish
a new purchase order please call 800-429-3375.
Company Check - To confirm your reservation, you must mail the check
to:
ARKONA Inc.
ATTN: Client Training
10757 South River Front Parkway
Suite 400
South Jordan, UT 84095
Your reservation cannot be confirmed until we have received
a purchase order number or a check.
Cancellation/Reschedule Policy
In order to receive a full refund, your change notification
must be received at least 5 business days prior to the scheduled
start date for training. Cancellations and reschedules received after
this time will be charged 1/3 tuition. ARKONA shall not be liable
for non-refundable travel arrangements if a course is rescheduled.
To cancel or reschedule a class for which you have registered, please
call us at 800-429-3375. |
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Training |
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| Recommended Hotel |
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Hampton
10690 S. Holiday Park Dr.
Sandy, Utah 84070
1-801-571-0800
- Shuttle to/from SLC Airport (charges apply)
- Near Arkona office
- Free shuttle to/from Arkona office
For assistance with travel and lodging, please contact the Arkona Travel Coordinator:
Laura Critchfield
801-501-7114
laura.critchfield@arkona.com |
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