Classroom | Online
Service Department
Classroom Training
Service Writer
Cost: $150
Type: iMeeting
Duration: 2 hrs.
Prerequisites: Experienced in the use of the ARKONA DMS
Skills Trained:
- Quick review of the repair order and booking technician hours
- Adding charges to the RO for sublets and miscellaneous
- Application of discounts, splits and coupons to repair orders
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Service Advisor
Cost: $150
Type: iMeeting
Duration: 2 hrs.
Prerequisites: Experienced in the use of the ARKONA DMS
Skills Trained:
- Viewing, adding and editing customers and vehicles
- Creating and viewing service appointments and bringing them into
repair orders
- Opening and updating existing repair orders
- Searching for repair order information
- Quotes and how to roll them into the repair order
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Electronic Repair Order (ERO)
Cost: $150
Type: iMeeting
Duration: 2 hrs.
Prerequisites Experienced in the use of the ARKONA Service
Dispatch application
Skills Trained:
- Overview of the ERO process
- Setting up ERO
- Technician and team options
- Managing the ERO process
- Technician time and payroll
- Review and analysis of reports
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Cashiering - Service
Cost: $150
Type: iMeeting
Duration: 2 hrs.
Prerequisites Experienced in use of ARKONA DMS
Skills Trained:
- Checking and closing the RO
- Altering payment method
- Distributing payments
- Updating final charges and taxes
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Training |
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| Recommended Hotel |
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Hampton
10690 S. Holiday Park Dr.
Sandy, Utah 84070
1-801-571-0800
- Shuttle to/from SLC Airport (charges apply)
- Near Arkona office
- Free shuttle to/from Arkona office
For assistance with travel and lodging, please contact the Arkona Travel Coordinator:
Laura Critchfield
801-501-7114
laura.critchfield@arkona.com |
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